Conditions of Use

Terms & Conditions

Most of our Store items do include S&H unless otherwise stated due to faster shipping service and/or item(s) being shipped COD for example.

Also do not mind the quantities listed but just whether or not the item is in stock. It is sometimes difficult with the every day rush to update the database to reflect changes! but if in doubt just email us

If there is something you've been looking for and did not find it please feel free to email us as well and we'll do our best to locate it for you! 

Here you can make your purchase safely and the information you send through is protected by SSL encryption. However, if you have any concern you are welcome to choose Option Check/Money Order
and call us with your credit card info or if you have a Paypal account you can pay us via Paypal as well. That option is available at check out.


Return Policy 

Your complete satisfaction is our only goal. If you are not 100% satisfied with your product, please let us know within 10 days. We will give a refund within 30 days (less retocking if applies and S&H or Freight both ways) with an RMA# only and/or without a exchange  or store credit.  Returns do not apply to any CD's, software, or personalized items. The return item must be in working order and not damaged. If it is damaged only a store credit will apply.   

 

If you have any questions, please give us a call at (281) 496-4495 or Text us at 832-641-3891

All non-defective, opened or non-opened returns are subject to a 20 % restocking fee.  Before returning any item, you must contact our returns department via email within 10-15 days (depending on the manufacturer/vendor) of your invoice date for a Return Merchandise Authorization (RMA) number. No returns of any type will be accepted without an RMA number. Defective items may be returned for a same-item exchange only. All products (unless noted on our site) are sold with the full manufacturer's warranty. The warranty period and service varies by manufacturer and product. Extended warranties are sometimes offered directly through the manufacturer; please contact us if you are interested in purchasing an extended warranty. In order to receive full credit, your purchase must be returned with shipping pre-paid. All items must be in "as-new" condition, in original packaging and with all warranty cards, manuals and accessories. Any discrepancies could result in a delay or partial forfeiture of your credit. There will be a $55.00 re-boxing fee for products returned in a damaged box.    


Canceled Orders:

If after 10 business days an order is canceled the client is charged an administrative fee in the amount of 10% of total sale fee. If, however, the unit has already shipped the Return Policy applies.


 

Damaged / Wrong Items

 

It is important that you carefully examine to see if the correct product arrived without any damages, before signing the freight carrier's release.   Bacchus is not responsible for any damage caused by freight carrier.   Bacchus does offer assistance with insurance claims for items shipped by FOB shipper.
 

 

Returns

 

If before 5 days you decide to return an item, we will credit your payment minus 20% restocking fee (Vinotemp merchandise will incur a 35% restocking fee) plus minus S&H or freight charge.  Restocking fee will be 25% if the return is due to damage which occurred during shipping. If the cancelled item has shipped, credit will be applied once the item has been returned. Customer is responsible for all returned shipping charges -- unless the item is damaged or wrong item shipped.  We will give a refund within 30 days (less restocking -if applies- and less S&H) with an RMA Number.  Without an RMA Number or up to 30 days we will set up an exchange  or give you a store credit depending on availability of the item at the time of the return. Return to us is at your expense. 

 

Shipping Information 

Gifts by Provintech
  will coordinate factory shipments, or provide the necessary information for our clientele themselves to "shop" carriers. Gifts by Provintech does not mark up shipping costs nor do we receive any compensation for choosing a specific carrier. Any transportation arrangements we make are fully insured and we strongly recommend that any clients who choose their own freight company purchase appropriate coverage. For your own protection inspect all shipments for damage at delivery!  Bacchus is not responsible for any damage or late delivery caused by freight carrier.

 


In order to obtain the lowest pricing and fastest delivery available, in most cases -- depending when the order is received -- we place orders, process client payments and remit to manufacturers on the same day that order confirmations are received. Please do not sign the Invoice or Terms unless you agree to same day payment or other arrangements have been noted as "Special Requests" 

Last, but first, any  terms will be modified at our clients’ request – Gifts by Provintech will do whatever it takes to accommodate you.

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